FAQ
Frequently Asked Questions
How long does shipping take? Will my order arrive on time?
If you select FREE SHIPPING, it means the dress will be delivered to your home in 10-15 BUSINESS days from the date of payment as mentioned in our shipping policy. We do not keep any ready stock dress; we custom make every individual dress upon order as per your size selections. Express shipping charges start at US$ 40 extra.
Why cant I see my tracking number?
As soon as the order completes personalization and custom stitching , it is shipped via globally reputed and recognized companies. Your tracking number is sent via email and also updated against your order. You can login to your account and see these details on your order ID. If you do not see the tracking number added to your order in 7 business days, kindly mail your order number and query at sales@maximcreation.com
Why is my coupon code not working?
Kindly note, only one discount / offer is applicable at a time.
You can either enjoy BUY 3 Get 1 Free or use a discount code eg: MAXIM10
No two offers can be combined together. If you have selected 4 garments, the free garment will automatically show in the cart. No need to add any special code.
Certain coupon codes have a minimum purchase value before being applicable. The cart should have adequate total value for the code to be working.
How do I pick my size?
We are happy to custom make your order. We follow our size chart OR we can custom make to the measurements you provide us for FREE. It can be custom made to : chest, waist, hip and length. You can select a specific size from our chart or we can make it in the size measurements you provide us.
Length is measured from shoulder to feet + any footwear. You are kindly request to verify the length you have selected. For example, if a lady is 5 feet 6 inches tall, length 60 inches is enough including footwear. As a thumb rule example, a woman with a height of 5 feet 6 inches will need a garment of length 56 inches.
Please note, we don’t accept returns for ALL our dresses as it will be stitched and customized just for you.
What length should I select?
Length is measured from shoulder to feet + any footwear. You are kindly request to verify the length you have selected. For example, if a lady is 5 feet 6 inches tall, length 60 inches is enough including footwear. As a thumb rule example, a woman with a height of 5 feet 6 inches will need a garment of length 56 inches.
Is Hijab / Scarf chargeable?
Yes. Matching 'plain' fabric scarf/hijab will cost extra. Matching 'embroidery' scarf/hijab will cost additional. You can check these prices from design to design as they vary.
Shipping Policy : https://www.maximcreation.com/policies/shipping-policy